Laser and Beauty by Gemma is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). This policy outlines how your information is collected, stored, and used when you visit or book with us.

 

1. Who We Are

Laser and Beauty by Gemma offers laser hair removal, advanced facials, and beauty treatments. We are the data controller for the personal information you provide through consultations, bookings, and communication.

 

2. What Information We Collect

We may collect and process the following personal data:

• Your name, contact information, and communication preferences

• Relevant health and medical details related to your treatments

• Appointment history, treatment notes, and consultation forms

• Before-and-after photographs (with your signed consent only)

• Payment and booking information (processed via Fresha)

• Messages or inquiries via email, social media, or website

 

3. How We Use Your Information

We collect this information to:

• Manage bookings and appointments via Fresha

• Provide safe and effective treatments tailored to your needs

• Maintain digital consultation records

• Contact you with reminders, confirmations, or follow-ups

• Share promotional content (only with your express consent)

• Comply with legal, regulatory, and insurance obligations

We never sell or share your data with third parties for marketing purposes.

 

4. Booking, Payments, and Digital Records

All bookings and payments are securely processed through Fresha, which also stores your client history and signed consultation forms. No paper records are kept. Fresha is GDPR-compliant and follows strict data protection standards. View their privacy policy at: https://www.fresha.com/privacy-policy

 

5. Consent for Photography

Before-and-after photographs are only taken and used with your signed consent. You will be asked to opt in or out of photo use for marketing or educational purposes during your digital consultation. You may withdraw this consent at any time.

 

6. Legal Basis for Processing

We process your data based on the following lawful grounds:

• Consent – for marketing and photography

• Contract – to deliver the services you’ve booked

• Legal obligation – to meet industry and insurance record-keeping requirements

• Legitimate interest – to operate and improve our business

 

7. Data Retention

Digital client records are securely stored via Fresha and retained for a minimum of 7 years, as required by law and insurance. Photographs used for marketing are retained only with consent and removed if requested.

 

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccuracies

• Request deletion (when appropriate)

• Withdraw consent (at any time)

• Object to or restrict processing

• Lodge a complaint with the ICO if you believe your data has been mishandled

To make a request, please contact Gemma directly using the details below.

 

9. Data Security

As a paperless business, all client records, consultations, and communication are securely stored online via trusted platforms. Access is restricted and protected by secure passwords and authentication.

 

10. Contact Details

For any questions about your data or this Privacy Policy, please contact:

Laser and Beauty by Gemma Ltd

info@beauty-by-gemma.com

07967132372

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If you have concerns, you can also contact the Information Commissioner’s Office (ICO): www.ico.org.uk